About

Chunky Time

FAQ

  • Where is the store based?

    Brooklyn, NY

  • Do you accept orders placed outside of the US?

    Yes!

  • How long will it take to receive my order?

    Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  • My item was lost / damaged during shipping! What do I do?

    Please email me pictures of the damage and let me know. Some items are limited stock or expensive to order, thus I will be unable to ship you a new one. If it's something small, I'll see what I can do. Please do understand that I am not responsible for any damages or lost packages that occur during shipping.

  • Do you ship to the UK?

    Due to the VAT, I will not be able to ship to the UK at this time. If an order to the UK comes in, I will cancel it. The $90,000 shipping is to prevent UK customers from ordering. I'm really sorry!

  • If I buy a pre-order item and a non-preorder item together, will they ship separately or together?

    Together! I will wait for your pre-order item to arrive first before shipping out the entire package! Please keep this in mind if you need an item before a certain date.

  • Customs and import fees?

    Customers are responsible for paying any customs / import fees.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.